Q. I have requested a download for a free report or book and have not received an email confirmation
A. If you have received an email confirmation of your order and it was mistakenly blocked by your spam filter, you must let your email provider know that it is alright to receive messages from Golf Odyssey or Golf Vacation Insider. To do this, add our domain name (www.golfodyssey.com or www.golfvacationinsider.com) to your “safe” or “known” senders list. To add us to your safe senders list, look for the menu called “safe senders”, “known users”, “junk”, “spam”, or “email filters” and choose “options” or “settings”. The names may vary depending on your provider. If you are having trouble finding your safe senders list, enter a few of the above words into your email provider’s “help” section and this should help you find where you need to go.
If your email confirmation was deleted by your spam filter and you need another link sent to you, log on to www.GolfVacationInsider.com under “My Account” and send yourself a password reminder. This will automatically generate a new confirmation link and send it to you via email.
Q. I have received my book / report but I am having trouble downloading the file.
A. You can try doing the following:
1. If you are already an existing Golf Vacation Insider subscriber, you may go to www.golfvacationinsider.com and login with your username and password. Once you are logged in, you can click on the report in the right hand column to download it. Remember, you must log in to the website FIRST in order to download any reports.
2. If you are getting Adobe error messages – be certain that you are using Adobe 5.0 or later. If you do not have Adobe 5.0 or later, you can download the latest version from Adobe by following this link http://www.adobe.com/products/acrobat/readstep2.html. After installing Adobe, will need to reboot your computer and try again.
3. If the link isn’t working – it may be an issue with the resolution of your computer monitor. A lower resolution or smaller monitor may display the link wrapping to the next line. A higher resolution / large monitor may see the entire link on one line. In either one of these cases, simply copy and paste each part of the link directly into the browser.
If you are still experiencing problems:
Copy the URL from which you are experiencing the problem as well as the exact error message you are receiving and paste into an email. Send it to us via our contact form with an explanation of the problem you are having, the operating system you are using (MAC or Windows) and the browser version you are using (Internet Explorer, Firefox, Safari, etc). We will assist you to resolve the issue as soon as possible.
Email Contacts:
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